Pickup at Phuket airport - Excellent service. The driver was already waiting for us even though the plane was early. Driver was very courageous and helpful.

  Phuket City Tour (half a day) - A shout out to the guide Jennifer (not here real name but easier for Western people to reminder). She really lifted this tour to the next level. Of course there... read more was the info about the places we visited but also more information about the local culture and customs.
She also had many extra things for us. A little gift at the end, baked banana (really tasty), pointing out which plants where used locally, which beaches to go and how. I wished I had booked it at my first day in Phuket not the last.
Also the organization put it quite some effort. First we weren't we enough people but even at 22pm they still informed me that enough were enlisted and asked me if I still wanted to go (had to leave the day after that)

  Great tour guide, but could be improved - The half day tour itself was really good - Puma was an engaging and energetic guide who not only had a lot of useful information, but made sure that we... read more were all involved in the experience. Exceptional, as was the driver!

Why is this not a 5? Firstly, we did not receive a text confirmation of the pick up time and were unable to confirm by phone - tried on several occasions and got a VM in Thai, although we left a message, there was no reply. We only got this bus because our daughter had been on the week before and could tell us the pick up time.

Secondly, it is just too long. An hour and a half at either end picking up and dropping off people meant 3 hours more than the half day was spent just sitting on a bus. Either arrange transport to a central hub or make this a full day - we started at 11:00 and were not back until 20:45 - almost 10 hours.